Terms of Service

Last updated: {{EFFECTIVE_DATE}}

These Terms of Service ("Terms") are a binding agreement between you and {{COMPANY}} ("Nero", "we", "us") governing your use of the Nero platform — our websites, driver‑branded PWAs, and related services (the "Services"). By using the Services, creating an account, or booking a ride, you agree to these Terms.

1. What Nero is (and is not)

Nero is a technology marketplace that lets independent professional drivers run their own client base and lets riders book them directly. Nero does not provide transportation and is not a transportation carrier, broker, or agent. Transportation is provided by independent drivers who are solely responsible for the rides they perform, their vehicles, and their licensing and insurance. Nero is not a party to the transportation contract between a rider and a driver.

2. Eligibility and accounts

• You must be at least 18 and able to form a binding contract.
• You are responsible for activity under your account and for keeping your credentials secure.
• Booking information you provide must be accurate; booking on behalf of another person requires that you are authorized to share their contact details.

3. Bookings, cancellations, and conduct

• A booking is a request to a driver; a driver may accept, and the price shown at confirmation is frozen for that ride.
• Cancellation and no‑show terms are shown in the booking flow and may include a fee set by the driver's rate card.
• You agree not to misuse the Services (no fraud, harassment, unlawful use, scraping, or attempts to circumvent security, rate limits, or the credit system).

4. Payments — fares vs. Nero's credits

• Ride fares are paid by the rider directly to the driver through Stripe Connect. Stripe is the money transmitter. Nero does not collect, hold, or route ride fares and takes no percentage of any fare.
• Nero's only product is prepaid platform "credits" that drivers buy and consume to use the Services. Credits:
  • are a closed‑loop platform usage token, not legal tender, and are non‑transferable and not redeemable for cash;
  • are consumed per booking under a transparent cap (Nero's take never exceeds 25% of the base fare; drivers keep at least 75% of the base fare);
  • are non‑refundable except where required by law, and expire after the period stated at purchase (currently 24 months), subject to applicable escheat law.
• Applicable sales tax on credit purchases is added at checkout.

5. Ratings, tips, and disputes

• Riders may rate and tip after a ride; 100% of tips go to the driver.
• Disputes about a ride are between the rider and the driver; Nero may provide a resolution process and evidence gathering as a convenience but is not liable for the transportation service itself.

6. Driver terms (independent contractors)

If you use Nero as a driver, you additionally agree that:

• You are an independent contractor, not an employee, agent, or partner of Nero. You control how, when, and whether you provide rides.
• You are solely responsible for your licensing, permits, insurance, taxes (including 1099 reporting), vehicle condition, and legal compliance in every market you serve.
• You must keep required documents current; Nero may block dispatch when a required document is missing or expired.
• Nero's trust badges (e.g. "licensed & insured") are shown only when your corresponding documents are verified and unexpired.

7. Intellectual property and white‑label branding

• The Services, software, and Nero marks are owned by Nero. Drivers receive a limited license to present their Nero PWA under their own brand ("white‑label") solely to operate on the platform; this grants no ownership of Nero's technology.
• You retain rights to content you submit and grant Nero a license to use it to operate the Services.

8. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. NERO DOES NOT WARRANT THE TRANSPORTATION SERVICES PROVIDED BY DRIVERS, their conduct, or their vehicles.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NERO AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS ARISING FROM A RIDE OR A DRIVER'S ACTS OR OMISSIONS. NERO'S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID NERO (FOR CREDITS) IN THE 3 MONTHS BEFORE THE CLAIM OR US $100.

10. Indemnification

You agree to indemnify and hold Nero harmless from claims arising out of your use of the Services, your rides (as driver or rider), or your breach of these Terms.

11. Governing law and disputes

These Terms are governed by the laws of the State of {{GOVERNING_STATE}}, without regard to conflict‑of‑laws rules. [Placeholder for arbitration / class‑action waiver / venue — to be set by counsel.]

12. Changes and termination

We may update these Terms; the "Last updated" date reflects the current version. Continued use after a change means you accept it. We may suspend or terminate accounts that violate these Terms or the law.

13. Contact

Questions: support@nero.gvit.app.

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DRAFT — informational template only. This document is a starting point prepared for internal review. It is not legal advice and must be reviewed and finalized by a qualified attorney — in particular the money‑transmission posture, the credits/escheat terms, the arbitration/venue clause, and the operating legal entity, effective date, and governing state — before it is published or relied upon.